Shipping & Returns
Shipping + Payment
Shipping costs Germany
Payment method: Prepayment with invoice and debit/credit cards.
Shipping costs: 6.95€.
Note for retailers: The minimum order value in the retailer area is 100 EUR.
International shipping costs
The shipping costs for international shipping are 24.90€.
Shipping to EU countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden
Right of return
Right of withdrawal
The right of withdrawal for online purchases is uniformly regulated throughout the EU and is 14 days.
The right of re-instatement does not apply to legal entities.
The period can be extended by agreement but not shortened.
The 14-day period only begins upon receipt of the goods.
Cancellation before receipt of the goods is still possible.
If you have not been properly informed about your right of withdrawal, the withdrawal period shall be extended to one year and 14 days from the date of receipt of the goods.
The revocation is exercised in time if it is sent before the end of the revocation period.
Please note: The cancellation must be declared explicitly, e.g., by email. Simply returning the goods is not sufficient. Refusing to accept the goods does not constitute an effective cancellation.
For services, the cancellation period begins upon conclusion of the contract and proper instruction. This also applies to canceling a registration with an online dating service or ordering a paid premium service.
Please note that the right of withdrawal for services may expire prematurely.
The revocation can be declared either verbally or in writing.
The consumer must return the goods within 14 days of declaring the withdrawal.
This means that the consumer has 14 days after the cancellation to send the item to the retailer by post or parcel service.
The customer bears the return costs.